Refund policy

Return & Refund Policy

At Dorselle, we strive to ensure your satisfaction with every purchase. However, if you are not fully satisfied, please review our return and refund guidelines:

1. Eligibility for Returns:

   • Returns are accepted within 14 days of receiving your order.
   • Items must be unused, in their original packaging, and in the same condition as when you received them.
   • Damaged packaging or used items are non-returnable and will not be eligible for a refund.

2. Return Shipping Costs:

   • Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

3. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, refunds will be processed within 10-20 business days to your original payment method.

4. Non-Refundable Items:

   • Opened, used, or damaged products are not eligible for return or refund.
   • Final sale items are non-refundable and non-returnable.
   • Any item that is returned after 14 days of delivery will not be eligible for a refund.

5. Exchanges:

   • We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact us within 48 hours of delivery.

For any questions or concerns, feel free to contact our support team at info@dorselle.com